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  • How often do you bill? How do I pay you?
    Under our service agreement, we email out invoice's and charge your card on file on the first of every month May-October.
  • Do you do bi-weekly mowing?
    Yes, we do offer bi-weekly mowing. Visit our get quote page to get a price for service today.
  • Why do you mow when my lawn is wet?
    As a professional lawn care service our clients expect us to keep their grass mowed on schedule. This requires us to make good judgement calls on when to delay a mow. During months of the year when your lawn is actively growing it is better for us to come out and mow the lawn when its a bit wet than it is to skip the lawn and run the risk of it going multiple weeks without a cut. If you ever feel like your lawn is too wet to be mowed on your scheduled day please contact us right away and we will be happy to pause your service. We do our best to make the best decision for our clients but because of the subjectivity of this type of situation it can be hard to get right every time for every client’s preferences.
  • What happens if damage is caused on my property?
    Contact us right away. Any time you see potential damage that may have been caused by our mowing crews please let us know right away. We have vendors and staff members on call to handle these situations right away. Please do not contact an outside vendor for the repair before contacting us.
  • If I have a service concern how do I communicate it to you?
    There are a number of ways for you to communicate any and all concerns or questions. 1. You may email our office directly at stcroixlawnmaintenance@gmail.com 2. You may call or text us at 715-307-5599. We encourage you to not try and communicate your needs with our field staff while at your home because they oftentimes do not have the ability to pull up your account and oftentimes this will create an issue down the road, however, you are more than welcome to do so and we will always do our very best to ensure your needs are met.
  • Does someone need to be home when you mow?
    Nobody has to be home when your lawn is mowed. All we need is access to all areas of your property that have grass.
  • What If I am not happy with a service?
    All of our services are guaranteed. If you are not happy with a service performed on your property, contact us right away. Depending on the need we will: 1. Send a supervisor out to have a look and fix the issue. 2. Send the crew back to fix the issue. 3. Set up a meeting with a supervisor to get the issue resolved. 4. Correct the issue on the next scheduled visit. 5. Schedule a supervisor to meet the crew at your property to correct the issue.
  • Do you have a referral program?
    Yes, we offer discounts to both parties in the case of referrals. The only condition is that both properties need to be in the same community. The idea is that we save commuting time by servicing multiple properties in the same area. Visit our referral program page to get started.
  • What if my lawn didn’t get mowed on my scheduled day?
    Other than a rain delay or a very rare circumstance we should never miss a scheduled cut. In the case of a delay, we will always be out the following day. If you are looking at your lawn and do not believe someone has been out please call us within 48 hours of your scheduled cut so we may investigate the issue and get it resolved immediately.
  • How do you determine my price?
    Our mow prices are based on the size of your lawn. Our specialized software allows us to measure the square footage of your lawn and it shoots out a price that's good for you the customer and good for St. Croix Lawn Maintenance to make a profit and continue to grow our business to serve others in our community.
  • Do you provide service on Saturdays?
    We do not use Saturday as a regularly scheduled mowing day. We use Saturday as a make up day in the case of weather delays we may have had throughout the week and in more rare cases to make up for other possible delays.
  • Can I choose my mow day?
    We always try to get every client on a mow day of their choice however, the day we mow your lawn each week is generally based on the zip code of your property. We are normally in each zip code one-two days per week but this is not always the case.
  • When do you start mowing
    We start mowing the first week of May and End the last week of October
  • Is it okay to leave my car in my driveway?
    Feel free to keep your vehicle(s) in your driveway, but we kindly ask that you park them as close to your house as you can. This helps us maximize the space we can clear. Rest assured, we always maintain a gap between our snow blowers and your vehicle(s) to prevent any damage during our servicing.
  • When does the snow blowing season start?
    Our official snow blowing season starts November 1st and ends April 30th.
  • Do you spread salt on driveways?
    Yes, we do offer salting service. Please reach out to us and we can get back to you with a price.
  • Can I sign up even though I have a gravel driveway?
    While we do serve customers with gravel driveways, it’s important to note that we require a substantial snowfall to adequately pack down the gravel before servicing your driveway. Please be aware that we cannot guarantee that some gravel won’t be displaced onto your lawn during this process.
  • What area's do you service?
    We are currently offering our services to clients within the River Falls & Hudson city limits.
  • Do you offer flexible payment plans?
    Absolutely! We offer flexible payment plans, contact us for further information!
  • Do you provide walkway shoveling?
    Yes we do! In addition to our snow blowing season pass, we offer sidewalk & walkway clearing service at an additional cost. This service includes clearing off the sidewalks & walkway to the front door. If you would like more information, please do not hesitate to reach out.
  • Are your snow blowers safe for sealed/interlocked/concrete driveways?
    Our snowblowers are entirely safe for your driveway. In fact, they apply significantly less stress to your driveway compared to traditional snow blowing equipment.
  • What sized driveway do I have?
    Our driveway sizes are based on their width and the number of cars they can comfortably fit. For a visual representation of these sizes, please visit our services page on our website. If your driveway doesn’t seem to fit into any of the predefined categories we’ve listed, feel free to complete our custom driveway form.
  • Do you use a plow or snowblower?
    We use specialized snow blowers specifically designed for residential snow removal.
  • I didn't move my car yet, can I still get my driveway done?
    Our operators are dispatched to ensure the end of our customers’ driveways are cleared before 7am, providing you with the flexibility to leave for work. Following this initial pass, we return to complete the remaining portion of the driveway. You will receive a notification 20 minutes before our arrival, giving you sufficient time to move your vehicle(s).
  • I wasn't able to move my car. Do you offer a day after service?
    Based on the snowfall volume and the accumulation from the previous day, our standard practice typically involves providing service on the following day.
  • I need to report damage, what do I do?
    Our sincere apologies. Kindly complete support request form promptly to initiate the processing of your service request.
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